Customer Service

Shipping & Delivery

Jen Dixon Arts/Jenporium currently ships to destinations in the United Kingdom. If you are outside the UK and wish to discuss making a purchase, please contact me for a custom shipping quote. Please include your full shipping address in your query.

Jen Dixon Arts/Jenporium will ship your print, drawing, or illustration purchase within 5 business days. If there is any reason for a delay in posting, I will contact you immediately to let you know why. Framed works and paintings will be appropriately packaged and courier arranged. You will be kept aware of dates and tracking information as they are available.

If you find you’re in the neighbourhood, (North Cornwall, UK), contact me to arrange to buy your items in person- I’ll be happy to show you the studio. Be sure to give yourself plenty of time in the area, as it’s a stunning part of the Cornish coast and I recommend you have a coffee and cake at The Cabin Café by the sea.
 
Privacy & Security

- Information Collection and Use -
We are the sole owners of the information collected through jenporium.com. We only have access to and collect information that you voluntarily give us. We will not sell or rent this information to anyone. Not even for chocolate. We are firm believers in being nice to each other.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside jenporium.com, other than as is necessary to fulfil your request, like to getting your purchase to you via ninjas, post or courier.

jenporium.com may contact you via e-mail or post in the future to tell you about events, specials, or changes to this privacy policy.  And though we hope you don’t, you may opt out of any future contact from us at any time. We don’t like junk mail either, so we promise that you’ll only receive stuff we’re really excited about, and it’ll be irregular at best. We’re terrible at Christmas cards too.

- Your Information is Secure -
We take precautions to protect your information. Whilst we don’t actually have ninjas on staff, we do know what we’re doing.

- Links -
This site may contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of other sites. Be careful out there; it’s a jungle.

- Use of Cookies -
This website uses cookies to improve your experience. When someone visits jenporium.com, I collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as what a visitor is looking at most or least. This information is collected in a way which does not identify anyone. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used (by most sites) in order to make websites work, or work more efficiently, as well as to provide information to the owner of the site. The reason I'm telling you this is because the European Union passed a law that requires websites to disclose this, not that many are, but we like being honest and on the right side of the law.
Enjoy your time on my site, and fear not my cookies.

Returns & Replacements

Stock items are shipped within 5 business days after payment has been received and cleared.
Cancelled but unshipped orders will incur a 20% restocking fee.
Cancelled but shipped items must be returned unopened, in original packaging, and will incur a 20% restocking fee plus shipping charges both ways.

Bespoke/custom work is subject to the terms of individual agreements with the buyer/commissioner and could be different to the terms listed above. Communications between Jen Dixon Arts/Jenporium/Jen Dixon or employees of, and the customer will be treated as contractually binding.

Taxes are always included in prices.

Fees incurred through import customs agencies are the responsibility of the customer.